Review the terms and conditions that govern the services provided by Removals & Transport.
You are entitled to an immediate refund of any initial deposit paid less any costs we would have spent towards your move ahead of cancellation (i.e. purchase of packing material) plus a £30 admin charge.
Critical Timeframe: You must notify us at least 72 hours before your scheduled move date for this to be effective.
Any cancellations after this 72-hour period will forfeit your deposit and we will not be liable to repay any deposit unless expressly discussed and agreed via email with Removals & Transport.
All balances become due and must be paid 72 hours before the specified day of delivery as per quote discussed between the customer and Removals & Transport.
Normally all balances are charged to your registered payment card no less than 72 hours before your booking date.
For bookings taken under this timeframe of 72 hours we accept instant bank transfer by the customer to Removals & Transport business account or the usage of payment links on the selected move date. All payments must clear prior to loading.
Important: We reserve all rights to request full balance payment BEFORE unloading at any destination (delivery) address given to Removals & Transport by the customer at our discretion. Any initial payment of a deposit from the customer to Removals & Transport constitutes the customers contractual acceptance of these terms.
If there is any refusal to pay such balance prior to unloading then we unconditionally reserve the right to hold/store customers goods for an additional hourly charge:
This will immediately form an additional cost to the original agreed amounts on quote as until the customer decides to pay respective monies owed.
SALE OF GOODS CLAUSE: Should 7 calendar days have elapsed from the initial agreed day of delivery and the customer has not finalized outstanding payments as per above, then we unconditionally reserve the right as a company to dispose of or sell any or all items in our possession which would have been initially collected from the customers address to recuperate costs.
Any payment of an initial deposit to Removals & Transport constitutes the customers contractual acceptance of these terms.
As per agreed moving dates we would expect to have access to destination property for unloading within 4 hours of arriving at pickup address for loading. This is to prevent long unnecessary waiting times for staff.
Should you think that there will be delays with obtaining keys and accessing destination property then this must be notified to Removals & Transport immediately on 07534 633031 or email support@removalsandtransport.co.uk.
Any pre-agreed costs as per quote will cover the customer for the period of time as stated above unless otherwise agreed in writing.
Waiting Fee: If there is any extensive waiting time for access to destination property for unloading beyond this timeframe of 4 hours then Removals & Transport reserves the right to additionally bill the customer £50 per hour per vehicle for each hour that we have to wait for access to destination property unless previously expressly agreed with customer as per wait time and access.
The customer agrees that the standard distance between the pick-up/destination address and where we park our vehicle for loading/unloading is no more than 20 metres.
For distances over 20 metres a long-carry surcharge will apply and will be advised at time of survey.
It is the customers responsibility whilst we are present at destination property to check that all valuable items are present and not missing after they had been delivered.
Claims for missing items will NOT be upheld once we have left the destination address.
Your items are covered by our Goods In Transit policy during direct transport in our vehicle after loading from the pickup address to drop off at the destination address.
It is your responsibility to ensure all walkways are clear of obstruction and that areas are easily accessible.
Any claim for damage (whilst in transit) must be reported to us within 24 hours by calling 07534 633031 or via email to support@removalsandtransport.co.uk.
We Removals & Transport will always advise the customer of an approximate start (loading) time however the customer understands that there will be circumstances beyond our control where our start time is delayed.
Guarantee: We will always complete any agreed job for our customer on the specified day and that payment of a deposit constitutes the customers contractual acceptance of these terms.
As a result of any given circumstance by Removals & Transport the customer cannot then choose to make any cost (quote price adjustments) or make any demands for full/partial refund or refuse to pay at all before or after unloading.
Any attempt to do so will mean the customer is in breach of our agreement and we Removals & Transport reserve all rights to exercise section 3.c of our Terms and Conditions (Right of Lien - Goods Retention).
Removals & Transport will not move or transport any item(s) deemed illegal, hazardous, or in breach of UK Law, in particular UK transport laws.
By entering into a paid agreement of service between us (The Company) and you (The Customer), you confirm that you have checked and satisfied yourself that any item(s) prior to handover to us are not in breach of UK Law, in particular UK transport law. You (The Customer) accept full responsibility and all costs — legally or otherwise — for all matters relating to such, if found to have acted falsely or in breach of this term.
Below are government websites you should check to verify your items legally comply prior to entering into a contractual agreement of transport with us:
These terms and conditions and the relationship between you and Removals & Transport shall be governed by and construed in accordance with the Law of England and Wales and Removals & Transport and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.
Get an instant fixed-price quote in under 3 minutes. No hidden fees, no surprises.